What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile
How do we use your information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation.
Information about products and services and marketing
From time to time we may send you details of products and services that may be of interest to you via email or post. This is only if you opt to receive this information, via informed consent for each delivery method distinctly or via legitimate interest, whereby you could reasonably expect to hear from us following a recent enquiry, purchase, content download or referral from someone you know
You can of course opt out from any promotional, non-essential or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly.
You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is used for. You can withdraw consent for any, and all, non-essential communications at any time and have the right to lodge a complaint with a supervisory authority if you feel your privacy has been violated. In general we retain and process personal data for a reasonable period following initial enquiry, purchase or the lapsing of an account with us. Certain records such as health screening forms may be retained for a longer period, in line with fulfilling contractual obligations of due care to our customers and visitors, in line with industry standards.
Third party sites, apps and services
We cannot be responsible for the privacy policies and practices of other websites, apps or services we use even if you access them using links from our Sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your web browser (Internet Explorer, Firefox, Chrome, Safari etc). We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
We may occasionally post images and testimonials from Clients on our Social Media or other communications. This is always subject to active, informed opt-in consent. If you find you appear in error, and would like an image or video to be removed from our Social Media channels or communication please contact us immediately. Keeping our records up to date and accurate We aim to keep our information about you as accurate as possible. If you would like to review or amend the details you have supplied us with, you may do so at any time by contacting us via our contact page.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (eg for the purposes of prevention of fraud or other crime or via court order). We will not sell or share your data.
We take the security of your information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.